Terms and Conditions – Albuquerque Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://albuquerquedamagepros.com/, you agree to follow these Terms and Conditions. These rules apply to all visitors and users of the website. Albuquerque Damage Pros may update these terms at any time. We will post any changes directly on this page. If you continue to use the website after we post updates, it means you accept the new version of the terms.

It is your responsibility to check this page periodically for changes. If you do not agree with any part of these terms, you should stop using the website immediately. Your use of this site confirms that you understand and accept this agreement as it is currently written.

Services

Albuquerque Damage Pros provides restoration services for property damage. Our work includes on site assessments to check the extent of damage. The specific scope of work is defined in each project agreement. We may use third party vendors for specialized tasks when needed. Please note that service availability depends on your specific project and location.

We do not guarantee that every service is available for every request. On site assessments are meant to identify visible issues, but some problems may be hidden. We reserve the right to decline projects that fall outside our expertise or safety limits. Our goal is to provide professional restoration based on industry standards for each unique situation.

Quotes, Billing, and Payment

We provide estimates based on initial inspections. These are not final prices. The final invoice may change due to hidden damage or change orders during the project. You must approve change orders in writing before that work begins. We may require a deposit before starting services. We accept standard payment methods like checks and credit cards.

You must pay all balances by the due date on the invoice. If a balance is late, we may apply late fees. If you have a dispute about a bill, you must notify us in writing within ten days of the invoice date. This allows us to review the charges quickly and find a fair resolution for both parties.

Insurance and Claims Assistance

Albuquerque Damage Pros can help you with the insurance process. We can provide documentation, project notes, and photos of the damage to your provider. However, we do not work for the insurance company. Whether your claim is approved or paid is an independent decision made by your insurer.

We do not guarantee that your insurance company will cover all costs or pay the full amount of our invoice. You are ultimately responsible for the total cost of services regardless of the insurance outcome. We recommend talking to your insurance agent to understand your specific coverage before work starts. We will do our best to provide the records your insurer needs for their review.

Scheduling, Access, and Site Conditions

You must provide our team with access to the property during scheduled work windows. It is the client’s responsibility to ensure that utilities like water and electricity are turned on. You must also secure any necessary permissions from landlords or neighbors. For safety, please keep pets and minors away from the work area at all times.

We may pause work if we find hazardous conditions like asbestos or structural instability. Work may also stop if the site becomes unsafe or if access is blocked. We will communicate with you to resolve these issues so we can resume work safely. Providing a clear and safe workspace helps us finish your restoration project on time.

Health and Safety

We take health and safety very seriously at Albuquerque Damage Pros. Our team is trained to follow IICRC standards for restoration work. We use professional safety gear, also known as PPE, to protect workers and residents. Depending on the job, we may use containment barriers, negative air machines, and EPA registered disinfectants.

These tools help keep the rest of your property clean while we work. We comply with all local safety rules and environmental laws in Albuquerque, New Mexico. Our methods are designed to handle property damage effectively while protecting the health of everyone on the site. We ask that you follow all posted safety signs and verbal instructions while we are working.

Customer Responsibilities

To ensure a successful restoration, you have certain responsibilities. You must move all jewelry, cash, and other small valuables out of the work area before we arrive. You are responsible for telling us about any preexisting issues or structural problems at the property. Please follow all safety instructions and drying guidance provided by our technicians.

This includes keeping equipment plugged in and running as directed. If you turn off drying equipment early, it can lead to more damage like mold growth. You should also check the work area regularly and report any concerns to us immediately. By following these steps, you help us restore your property as quickly and safely as possible.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period after the job is finished. This warranty does not cover damage that existed before we started. It also does not cover normal wear and tear or hidden conditions we could not see during the inspection. We are not responsible for damage caused by acts of nature like floods or new storms.

Failures caused by third party products or equipment are also excluded. If you modify or interfere with our work, the warranty may become void. Our goal is to provide high quality service, but we cannot guarantee that the property will return to its exact original state due to the nature of restoration.

Limitation of Liability

The liability of Albuquerque Damage Pros is limited to the amount you actually paid for the specific service in question. We are not responsible for any indirect or consequential damages. This includes things like lost profits, loss of use of the property, or emotional distress. This limit applies to the maximum extent allowed by the laws of New Mexico.

We strive to perform all work with care, but restoration involves working with damaged structures. We are not liable for unavoidable damage that happens during the normal restoration process. By hiring us, you agree that these limits are fair and reasonable for the services provided. This section protects the business while ensuring you receive the specific service you paid for.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please let us know as soon as possible. We require at least twenty four hours of notice for standard appointments. If you cancel with very short notice, we may charge a cancellation fee to cover our lost time and preparation. Emergency work is handled differently.

Because emergency teams are sent out immediately, cancellation fees may apply as soon as the crew is dispatched. We will work with you to find a new time if you need to reschedule due to an emergency of your own. Providing clear notice helps us manage our schedule and serve all our customers in the Albuquerque area fairly and efficiently.

Intellectual Property

All content on this website belongs to Albuquerque Damage Pros or the people who licensed it to us. This includes all text, images, logos, and marks. You may not copy, share, or use any part of this website for your own commercial purposes without our written permission. You can print a copy of these terms or project documents for your personal records.

Using our website does not give you any ownership rights to our intellectual property. We work hard to create original content and protect our brand. If we find that our materials are being used without permission, we may take action to protect our rights. Please respect the creative work found on our site.

Privacy and Data

Your privacy is important to us. We have a separate privacy policy on our website that explains how we collect and use your information. During a restoration project, we take photos and write reports to document the damage. We use these records to track our progress and for insurer reviews. We may share these documents with your insurance company to help with your claim.

We do not sell your personal data to outside marketing companies. We only use your information to provide services, process payments, and communicate with you about your project. By using our services, you agree that we can collect and use this project data to complete the restoration work effectively.

Third Party Links and Tools

Our website might mention external resources or provide links to other sites. We provide these only for your convenience. We do not control these third party websites and are not responsible for their content or their privacy practices. If you choose to use these external tools or visit other sites, you do so at your own risk. We do not endorse the information or products found on outside websites.

You should read the terms and conditions of any other site you visit. Albuquerque Damage Pros is not liable for any issues that arise from your use of third party resources. We suggest being careful when sharing information on any external website you find through a link.

Changes to These Terms

Albuquerque Damage Pros has the right to change these Terms and Conditions at any time. We will post the revised terms on this page so you can always see the current rules. We may not send out a direct notification for every small change.

It is your job to review this page once in a while to stay informed. If you keep using https://albuquerquedamagepros.com/ after we post changes, it means you accept the new terms. These updates help us keep up with new laws or changes in how we do business. If you do not like the updated terms, you should stop using our website and services immediately.

Governing Law and Dispute Resolution

The laws of Albuquerque, New Mexico will govern these terms and any disputes that arise between us. If there is a disagreement, both parties agree to try to talk it out in good faith first. This negotiation period should last at least thirty days before anyone takes formal legal action.

If we cannot reach an agreement, any legal proceedings must take place in the courts located in Albuquerque, New Mexico. This ensures that disputes are handled in a local and fair setting. By using our services, you agree to this process for solving problems. We prefer to work things out directly with our customers whenever possible to save time and stress for everyone.

Contact

If you have questions about these terms or our services, please contact us by mail. You can send your written inquiries to the following address: 3535 Princeton Dr NE, Albuquerque, NM 87107, United States. We welcome your feedback and will respond to your written letters as soon as we can. Please make sure to include your name and a way for us to get back to you in your letter.

We do not accept official legal notices through our website forms or social media. Sending a letter to our physical office is the best way to ensure your message is received and reviewed by the right person at Albuquerque Damage Pros.

Severability and Entire Agreement

If a court decides that one part of these terms is invalid or cannot be enforced, the rest of the terms will still stay in effect. This means the other rules remain active even if one piece is removed. These Terms and Conditions make up the entire agreement between you and Albuquerque Damage Pros regarding the use of this website and our services.

No other spoken or written promises are part of this agreement unless they are added in writing. This document replaces any older versions of our terms. By using our site, you agree that this document is the final word on the rules for our professional relationship and website use.

Force Majeure

Albuquerque Damage Pros is not responsible for delays or failures to perform our work if the cause is beyond our reasonable control. This includes events like major storms, floods, fires, or other natural disasters. It also includes things like labor strikes, supply chain shortages, government orders, or national emergencies.

If one of these events happens, we will do our best to resume work as soon as it is safe and possible. We cannot be held liable for any damages caused by these unexpected delays. We will keep you updated on the status of your project if a major event stops our work. Our priority is always the safety of our team and our customers during these times.

This page provides general information about our terms and is not intended to be legal advice.