Privacy Policy – Albuquerque Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Albuquerque Damage Pros is a restoration company serving the Albuquerque, New Mexico area. Founded in 2015 by Morton Brown and James Farkas, we help people recover from property damage. This policy explains how we collect and use information on our website, https://albuquerquedamagepros.com/.

We take your privacy seriously while providing high quality services in Albuquerque, NM. By using our site, you agree to the practices described here. Our goal is to be clear about how we handle your data within the state of New Mexico. We use this information to better serve our local community and maintain a safe online experience for every visitor.

Information We Collect

We collect different types of information to help with your restoration needs. This includes details you provide directly, such as your name and contact information. We also collect job and property details to create accurate service plans. This may include photos and documentation of damage at your location.

When you visit our site, we collect device and usage data like your browser type or the pages you view. We use cookies and similar tools to understand how people use our website. In some cases, we receive information from service partners. This helps us coordinate repairs and ensure we have all the facts needed to start your project.

How We Use Information

We use your information to deliver restoration services and schedule appointments. It helps us create estimates and handle billing for your project. We also use data to provide insurance documentation when you need to file a claim. For your protection, we use information for safety and quality control.

This helps us maintain high standards for every job in Albuquerque, NM. We also use data for customer support and to improve our website. Finally, we use information to prevent fraud and follow legal rules. This ensures that our business stays safe and compliant while we focus on helping you restore your property to its original condition.

Cookies and Similar Technologies

Cookies are small files that websites place on your device. They help us remember your preferences and see how you interact with our site. We use basic types of cookies to keep the website running smoothly and to analyze traffic. You have the choice to limit or clear cookies through your browser settings. Most browsers let you block cookies or alert you when they are sent.

Please note that some parts of our website may function differently if you turn cookies off. Using these tools allows us to provide a more personalized experience. It also helps us understand which parts of our restoration site are most helpful to our visitors.

Sharing and Disclosure

We may share your information with service partners and subcontractors who help us complete your restoration. We also share data with insurers when you give us permission to do so. This helps speed up your claims. We use payment processors to handle billing securely. We may also share information for compliance and safety needs or when the law requires it.

We do not sell your personal data to outside companies. Any sharing is done to ensure your project is finished correctly and safely. We work with trusted partners who agree to keep your information protected. Our focus is always on your privacy and the successful recovery of your property.

Data Retention

We keep your records for as long as we need them for operational and safety reasons. This includes keeping data for tax and legal purposes. Retention periods vary depending on the type of document. For example, some project records are kept longer to meet building codes or insurance rules.

We also keep information to handle future questions about the work we performed. Once we no longer need your information for these specific reasons, we take steps to dispose of it. We follow local and state regulations to decide how long to store your data. This helps us stay organized while protecting your long term privacy.

Your Choices and Rights

You have practical options regarding your data. You can ask to access or update your information at any time. If you want us to delete certain details, you can make a request where appropriate. You can also limit how we use your information for certain tasks. As mentioned before, you can manage cookies through your browser.

To exercise these rights, please submit a written request by postal mail to 3535 Princeton Dr NE, Albuquerque, NM 87107, United States. We will review your request and get back to you as soon as possible. We want to make sure you feel in control of the information you share with us.

Security

We use safeguards to protect your information from unauthorized access. This includes restricted access so only certain employees can see your data. We also provide employee training on how to handle personal information safely. Our team uses reasonable technical and physical protections to keep your records secure.

While we work hard to protect your data, please remember that no method of storage or transmission is perfectly secure. We cannot guarantee absolute security for any information sent over the internet. However, we are committed to using industry standard practices to keep your details safe. We constantly review our security steps to stay current with new technology and risks.

Children’s Privacy

Our services and website are not directed to children under the age of eighteen. We do not knowingly collect information from children. Our website and restoration services are intended for adults or authorized representatives of a property. If we learn that a child has provided us with personal data, we will take steps to delete that information.

We encourage parents and guardians to monitor how their children use the internet. By using this site, you represent that you are at least the age of majority in your place of residence. This helps us ensure we are following privacy laws meant to protect young people online.

Data Transfers

Sometimes your data may be processed by vendors located in other areas. This happens when we use third party tools for things like website hosting or data storage. Albuquerque Damage Pros uses reasonable measures to protect your information during these transfers. We choose vendors that follow strong security standards.

Even if the data moves to a different location, our commitment to your privacy remains the same. We take steps to ensure that your information receives a similar level of protection no matter where it is handled. This allows us to use the best technology available to serve our customers in Albuquerque, NM.

Changes to This Policy

Albuquerque Damage Pros may update this privacy policy from time to time. We do this to reflect changes in our services or new legal requirements. The latest version of the policy will always appear on this page. We encourage you to check this page often to stay informed about how we protect your data.

If we make significant changes, we will update the date at the bottom. Your continued use of our website after we post changes indicates that you accept the updated policy. This ensures that everyone stays on the same page regarding our privacy practices as our restoration business grows.

Contact Us

If you have any questions or requests regarding your privacy, please contact us by mail. You can send your written inquiries to our office at 3535 Princeton Dr NE, Albuquerque, NM 87107, United States. We handle all privacy requests in the order they are received.

Please include your name and a clear description of your request so we can help you efficiently. We prefer written communication for these matters to ensure we have a clear record of your needs. Our team is dedicated to addressing your concerns and providing you with more information about how we handle your personal data.

Definitions

Personal information is any data that can identify you as an individual. This includes your name, address, or email. Processing refers to any action we take with your data, such as collecting, storing, or using it. Service providers are outside companies that help us run our business or perform restoration tasks.

Cookies are small text files saved on your computer that track your website visits. An estimate is a document we provide that explains the expected costs for your restoration project. Property documentation includes photos or notes about the damage to your home or building. These terms help clarify how we manage your information throughout our work together.